Shipping Policy

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  • Order Processing Time

    All our orders are processed and shipped out within 5 business days.

    After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.

    Please allow 1 to 24 hours for the tracking information to update.

    Shipping Address Changes

    If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

    Shipping Methods, Costs, and Delivery Times

    Shipping costs are calculated during checkout based on weight, dimensions and
    destination of the items in the order.

    We provide only one shipping option: STANDARD SHIPPING for FREE.

    The shipping methods and delivery times per region are represented by the following table:

    Country or RegionExpress (Business days)
    USA14-28 Business days
    Canada14-28 Business days
    Europe14-28 Business days
    Australia14-28 Business days

    Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.

    Packages Damaged, Lost, or Missing While in Transit

    If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

    If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

    If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.